Artisan Baking Excellence

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Privacy Policy

Effective Date: January 1, 2026

Information We Collect

At Prime Oven Edge, we collect information you provide directly to us, such as when you place an order, contact us, or sign up for our newsletter. This may include your name, email address, phone number, delivery address, and payment information.

How We Use Your Information

We use the information we collect to process your orders, communicate with you about our services, improve our website and services, and comply with legal obligations. We may also use your information to send you promotional materials if you have opted in to receive them.

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy. We may share your information with service providers who help us operate our business, such as payment processors and delivery services.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Your Rights

You have the right to access, update, or delete your personal information. You may also opt out of receiving promotional communications from us at any time.

Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected] or call us at +1 713-284-7359.

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Terms of Service

Effective Date: January 1, 2026

Acceptance of Terms

By accessing and using the Prime Oven Edge website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, please do not use our services.

Orders and Payment

All orders are subject to acceptance by Prime Oven Edge. We reserve the right to refuse or cancel any order at any time. Payment is required at the time of order placement. Custom orders require a 50% deposit with the balance due upon completion.

Delivery and Pickup

Delivery times are estimates and may vary based on order complexity and seasonal demand. For pickup orders, products must be collected within 24 hours of notification unless otherwise arranged. We are not responsible for orders not picked up within this timeframe.

Cancellations and Refunds

Standard orders may be cancelled up to 24 hours before the scheduled pickup or delivery time. Custom cake orders require 72 hours notice for cancellation. Refunds will be processed within 5-7 business days to the original payment method.

Quality Guarantee

We stand behind the quality of our products. If you are not satisfied with your order, please contact us within 24 hours of receipt. We will work with you to resolve any quality concerns.

Limitation of Liability

Prime Oven Edge shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services.

Contact Information

For questions regarding these Terms of Service, contact us at [email protected] or +1 713-284-7359.

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Disclaimer

Last Updated: January 1, 2026

General Information

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, Prime Oven Edge excludes all representations, warranties, and conditions relating to our website and the use of this website.

Allergen Information

Our bakery produces items containing wheat, eggs, milk, soy, tree nuts, and peanuts. While we take precautions to prevent cross-contamination, we cannot guarantee that any product is completely free from allergens. Please inform us of any food allergies when placing your order.

Nutritional Information

Nutritional information provided is approximate and may vary based on specific ingredients and preparation methods. This information should not be used for medical dietary planning without consulting a healthcare professional.

Product Variations

As our products are handcrafted, slight variations in appearance, size, and flavor may occur. Photos on our website are for illustration purposes and actual products may vary.

External Links

Our website may contain links to external websites. We have no control over the content of these sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Professional Advice

The information on this website is not intended as professional advice. You should not act or rely on any information contained in this website without seeking professional advice.

Changes to Disclaimer

We may revise this disclaimer from time to time. The revised version will be effective when published on our website.

Contact Us

If you have questions about this disclaimer, please contact us at [email protected].